This page explains how to delete your account and personal data from the mobile games and apps published by Carafe Yazılım ve Bilişim Anonim Şirketi (developer name: Carafe Yazılım ve Bilişim Anonim Şirketi) on the Apple App Store and Google Play. It applies to every Carafe app. You do not need to log in to use this page.
Option 1: Delete from inside the app
If an app lets you create an account, you can delete that account directly in the app:
- Open the Carafe app and sign in.
- Go to Settings, then Account.
- Tap Delete account and confirm.
Your account and associated data are then deleted as described below. If you signed in with Apple or Google, we also disconnect the app from that sign-in.
Option 2: Request deletion by email
If you cannot access the app, or you uninstalled it, send us a deletion request:
- Click the button below, or email hello@carafe.cc with the subject "Delete my Carafe account and data".
- Tell us the name of the app, whether you use Apple or Google, and the email address or player ID linked to your account.
- Send the request from the email address linked to the account where possible. We may ask you a question to confirm it is really you.
- We will confirm by email when your data has been deleted.
What we delete and what we keep
| Data | What happens | Retention |
|---|---|---|
| Account details (username, email address, profile) | Deleted | Removed from live systems within 30 days |
| Gameplay progress, saved data and settings | Deleted | Removed from live systems within 30 days |
| Identifiers linked to your account (player ID, install ID) | Deleted or unlinked from you | Removed from live systems within 30 days |
| Support emails and your deletion request | Deleted, except a short record that your request was handled | Deleted within 30 days; the record of the request is kept for up to 12 months to show we complied |
| Purchase and transaction records | Kept where the law requires it | Only for the period required by applicable tax, accounting or consumer law |
| Fraud and security logs | Kept where needed to protect the Services | Only for as long as needed for that purpose |
| Anonymized or aggregated statistics | Kept, because they no longer identify you | No fixed limit |
| Backups | Deleted when the backup rotates out | Within 90 days of deletion from live systems |
We never use data we keep for legal reasons for any other purpose.
Delete only some of your data
You can ask us to delete specific data without deleting your account, for example your saved progress, or the data we hold about your device. Email hello@carafe.cc, tell us which app and which data you want removed, and we will handle the request in the same way and within the same time frame.
How long it takes
We complete deletion requests within 30 days of confirming your identity. If the law gives us more time in a particular case, we will tell you why.
Subscriptions and purchases
Deleting your account does not cancel any subscription you bought through Apple or Google, and it does not refund past purchases. To cancel a subscription, use your App Store or Google Play subscription settings. For refunds, contact Apple or Google, since they process the payment.
If you play without an account
If an app does not require an account, we may hold only limited device-level information such as diagnostics and an install identifier. You can stop all further collection by uninstalling the app and resetting your advertising identifier in your device settings. You can also email us to ask for deletion of any data linked to your device.
Information held by others
Apple, Google and advertising or analytics partners keep their own records under their own privacy policies. Deleting your Carafe account does not delete data they hold. Please contact them directly if you want it removed.
More information
See our Privacy Policy for details on how we handle personal information and your other rights. Questions about this page: hello@carafe.cc.